Common IT faults in West Sussex homes and offices — and how we fix them

Wi-Fi dead zones and dropped connections are the single most common call-out we receive in West Sussex. Older properties with thick flint walls — common across Chichester and Midhurst — block wireless signals far more than modern builds. The fix is rarely a new router alone. We assess your property's layout, install wired access points where needed, and configure channels to avoid interference from neighbouring networks. Most wireless faults are resolved within an hour of arrival, with a stable, whole-property signal as the result.

When a small business server goes down, every minute costs money. The most frequent causes we see across Crawley and Horsham offices are failed switches, expired network leases, and power events corrupting configurations. We carry spare switches and cabling on every van, so we can restore connectivity while diagnosing the root cause. For businesses without on-site servers, we also configure secure cloud failover so a single hardware fault never takes your whole operation offline again.

A clicking hard drive or a laptop that won't boot can mean years of photos or accounts are trapped on failing hardware. The most important step is to stop using the device immediately — every extra spin of a failing drive reduces recovery odds. We recover data from failed hard drives, SSDs, and corrupted file systems, and we set up automated backups so the next failure is an inconvenience, not a disaster. If you hear unusual noises from a drive, power it off and call us before attempting anything else.

Intermittent broadband across rural West Sussex is often blamed on the provider, but the real culprit is frequently an outdated router, poor internal wiring, or a misconfigured DNS setting. We test your line speed at the socket, replace ageing routers, and eliminate internal bottlenecks. Where the broadband itself is genuinely the limit, we advise on the best alternative providers and connection types for your specific postcode — from standard fibre to dedicated business lines.